FAQ: Rumble Jar | Cold Brew Coffee Made Simple
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is Rumble Jar dishwasher safe?

Yes. You can clean it in a dishwasher or by hand.

Last updated: November 11, 2017 12:18

International shipping?

Because so many folks from abroad were awesome about asking us for Rumble Jar shipping options, we have added international shipping to a whole host of countries. If shipping isn’t available to your country, please send us a message and we will look into the policies and costs and let you know if we can add it. Super helpful feedback from the international Kickstarter community, so thanks to you all! Also, please note that we won’t be able to include the starter pack of Jittery John’s coffee to these new countries. Sorry about that! Just one of the trade-offs we’ve had to make in order to open it up to the new places. Instead, we’ve decided to pick up a bit of your shipping cost to compensate for it, and that is reflected in your shipping quotes.

IMPORTANT: Our shipping costs do not include customs fees or taxes. Sorry about that! It would have been near impossible for us to figure all of that out before the end of the campaign, and we really really had to scramble just to get international shipping set up after our campaign began. So, just make sure you take into account any additional fees and taxes charged by customs in your country, as well as for ensuring the imported product complies with your local laws. Thanks for your understanding!

Last updated: November 15, 2017 09:18

What size are the Mason jars?

These are standard 32oz wide mouth Mason jars. The keys are WIDE MOUTH (not regular mouth) and STANDARD (meaning not the more obscure shapes/sizes). These are the ones you’ll find to be widely available. We intentionally designed our filter to work with those because 1) they’re the best drinking/brewing/storage vessels ever made, and 2) they’re easy and affordable to replace in case you lose or break it. Cheap and awesome is a combo we love!

Last updated: November 11, 2017 12:18

What shipping carrier will you be using?

USPS will ship all packages (domestic and international)

Last updated: April 11, 2018 15:36

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

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BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

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